FAQ's

General

SutiSign is an electronic signature solution that allows you to get documents signed electronically in minutes. A signer's signature can be created from a touchpad smart phone, by using a scanned image of your actual signature or by using the system generated signatures. It's built-in support for biometric authentication approval makes document approval doubly secure. SutiSign provides full visibility of the signing process and facilitates easy monitoring of signed documents.

According to ESIGN, an electronic signature is "an electronic sound, symbol or process, attached to or logically associated with a contract or other record and executed or adopted by a person with the intent to sign the record.

SutiSign is owned by SutiSoft Inc. SutiSoft is an IT solutions company dedicated to the strategic synchronization of tailored business solutions with best-in-class security to meet customers critical business needs.

SutiSign allows people to get documents signed quickly and legally online. The rich feature set accommodates users of all kinds.

SutiSign can be used by anyone who wishes to get documents signed electronically such as contract creators, HR Recruiters, etc.

Yes. SutiSign is available for trail use for a period of 30 days. Click here to try now. You will need to upgrade to a paid edition at the end of 30 days to continue using.

No. You need not have to install anything to use SutiSign. It is a SaaS solution which is hosted in a secure hosting environment.

You just need a current web browser such as IE 7.0 or higher, Firefox 3.0 or higher for desktop access and compatible browsers for Smartphones and that is all.

Compliance

According to the ESIGN Act signed on June 30, 2000, electronic signatures have the same legal status as handwritten signatures and electronic records & contracts have legal validity.

  • Key to Compliance
  • Intent to Sign using eSignature
  • Authentication Method
  • Audit Trail
  • Secure Storage / Tamper Proof
  • Electronic Signature and Document Association
  • Validate and Verify Documents

Sender

The request will remain pending and will be available in the signers account till it has been accepted or rejected. Decide Later simply saves the work that a signer may have done so far.

You can upload documents with the given file formats .doc or .ppt or .xls or .txt or .pdf or .odp or .ods or .odt or .rtf. You can also upload scanned and JBIG2 documents into SutiSign.

Document is sent by a sender from SutiSign. Sender prepares a document, adds signing points and sends to a signer. An email notification is sent to the signer with a link to sign the document. Signer clicks on the link and is presented with the document for signature.

You can generate a Number/Time Metric Reports, Detailed Reports and a Signer Reports in SutiSign.

Yes. You can export reports generated in SutiSign in .csv and .xls, .ods and .pdf formats.

Approved Requests are stored in the Request creator's and Signer's account for further use. Signed documents can be stored in the built-in repository with SutiSign or can be stored to a 3rd party system as needed. These Requests can be accessed anytime.

Once a Request has been sent for approval and approved, the signed documents are encrypted using 128bit encryption to ensure that no modifications can be made. Signed documents are accessible to users only on successfully logging-in to their accounts.

To add Documents to a Transaction Point, you need to use the Publish to Transaction Point option. Documents from selected Requests will collected and stored in the Transaction Point.

The maximum size of a document is 10MB.

Yes. You can use the Email option on the document to send documents to others as needed.

Yes. You can define fields as mandatory/non-mandatory and they will be enforced while signing.

You can define a non-editable field by selecting the corresponding option while creating/updating the custom data field. You also need to specify a default value while creating such kind of custom data fields.

Yes. You can modify the size of a signature point, custom field while creating a request by simply dragging, shrinking, by editing and defining its width and height.

Even after you delete a document, signature points, custom data fields will be available in your account for later use.

Authentication mechanisms available with SutiSign are Password and Fingerprint. Signers can authenticate themselves at login and approval times using either/both mechanisms.

Template is a framework for defining signature points and custom data for documents that are sent out frequently. You can use the same Template each time you send out these common document/s and save your time.

You can create a Request using the 1-2-3 Step method or the New Request Wizard. Request created using a wizard can later be modified to place signature points and custom data fields.

Yes, email reminders can be defined at various intervals for those who have not yet signed your documents.

You can have as many signers as you need. Signers would register through a simple registration page and your signer's accounts are always free.

Yes, email notifications can be tailored for each request that is sent out for approval.

As soon as a request is activated, notification mails will be sent to the signer/s for approval.

Yes, the solution can have your company logo and colors. When a signer signs a document, your company logo will be shown.

You can send as many as you need.

Signed documents can be emailed to email addresses. In addition, signed documents can be retrieved using the SutiSign API.

Yes. You can add additional documents to a Request for a Signer to read by creating supporting documents.

Yes, the documents can be opened in Adobe Reader and printed using the print function in Adobe Reader.

Signer

To approve a Request, review the main and supporting documents, fill the custom data fields, sign the documents and click Accept / Reject.

You can create a Signature or Initial by uploading an image from your disk or by using the system generated signatures and initials. You can choose the font size and color for your signature and initial. Signature can also be created by signing on IPhone touch screen.

Yes. You can download signed / unsigned documents from SutiSign. Signed documents can be downloaded for further reference and unsigned documents can be read, signed and uploaded back to SutiSign.

Yes. You can sign documents from your IPhone or Blackberry mobile device.

Signing point indicators are shown to signers on the locations they need to complete/sign. Guidance can be turned on to assist in this process if needed. You cannot complete the signing process without completing all of the required fields.

Pricing

Small Business, Corporate and Enterprise editions of SutiSign are available. Please refer to the Pricing page for more details.

You can pay by using your MasterCard, Visa, American Express, or even your PayPal account.

You can renew your account by using your MasterCard, Visa, American Express, or even your PayPal account.

You need to activate your account to start using SutiSign. To activate your account, click on the activation link provided in your notification email.

Technical

To reset your password, click on the Forgot Password link on the SutiSign login page. Enter your email. A new password will be sent to the email you provide. You can use this password to login to SutiSign and can change your password.

You can activate your account by clicking on the activation link provided in the confirmation mail.

You can update your account details anytime after activating your account. Click on the My Account link at the top of the application.