Category: CRM

Aren’t Internal Customers as Important as External Customers? – Part One

In any organization, no one person or one business function can run the entire show…

Essential Customer Service Skills your Employees Should Have – Part Two

Continuing from last week, here are some more skills your customer-facing employees must possess. Quick…

Essential Customer Service Skills your Employees Should Have – Part One

Regardless of the industry you operate in or the products or services you offer, there…

Communicating Effectively with your Customers and Prospects – Part Two

How you communicate with your prospects and customers, as noted in the previous post, has…

Communicating Effectively with your Prospects & Customers – Part One

Communication is perhaps the most important factor that affects an organization’s growth. This effect can…

Improving Collaboration between Sales & Marketing – Part Two

This is a continuation of the previous post where we touched on the importance of…

Improving Collaboration between Sales & Marketing – Part One

However good the product or service might be or however good the team is, the…

Online CRM Software: Getting Salespeople Onboard

Even though it benefits them the most, salespeople can sometimes be very reluctant to regularly…

Making Salespeople More Productive – Part Two

In the last post, we saw the different issues that caused salespeople to waste their…

Practices to Follow for Effective Customer Relationship Management – Part One

With more and more organizations realizing the importance of implementing a coherent and consistent Customer…