Are you running a restaurant? Do you provide tasty food at reasonable prices? Yet, your restaurant is still not earning the expected revenue. Have you just started your restaurant business? Do you want to make it?? Then, it’s time to act. Implement the solutions of CRM software in your restaurant business to reap maximum profits and create a brand name for your restaurant in the world of fine dining and premier cuisine.
Have you ever provided any personalized services for your customers’? For suppose, imagine your regular customers’ have visited your restaurant and your receptionist has greeted them by their name. Just imagine how delighted and amused your customers’ would be when they hear the hotel receptionist greeting them by their name.
By providing your customers’ with personalized service and experiences, it will make your customers’ happy and satisfied by creating a positive impression. This persuades them to come back to your restaurant again, spread positive word-of-mouth about your business, write a great customer review, and bring friends and family members along with them.
How the CRM System Can Help Your Restaurant Business
You can use the CRM solution to track the names, behavior, food preferences, menu choices, interests, spending habits, and menu favorites of all your customers’. Later, you can use this information to segment customers’ into the different targeted groups. For example, all the vegetarians can be categorized together, and non-vegetarians in another group, south Indian cuisine enthusiasts under one category, and Chinese, Thai, and Italian enthusiasts under their own respective categories. This enables the restaurant owners to have a clear and vivid picture of the different customers’ food tastes. Having this information highly benefits any restaurant in creating a personalized menu. This elevates your guests’ experiences before, during, and after a meal, so you can achieve a higher level of service to strengthen your customer relationships.
Have you ever felt appreciated when the owner of your favorite restaurant comes and greets you on your birthday? Has your favorite restaurant ever offered you an exclusive lunch or dinner package on your special occasion such as an anniversary, retirement function, business success meeting, etc?
Use the CRM System to Segment Customer Lists
CRM (Customer Relationship Management) is one of the most inevitable and invaluable business resources for all type of restaurants that serve different kinds of menus. For example, whenever a customer visits your restaurant you should try to keep an observing eye on them. Analyze carefully what kind of food they are ordering; what are your customers’ favorite food items, and, how much they are spending on dinner, etc. Record all this information in the CRM solution and segment your customers’ into different lists according to their food choices and spending habits. This will help you to excite your customers’ with their favorite menu items when they visit your restaurant. But, don’t forget to take the customer feedback at the time when your customers’ are leaving your restaurant. On the customer feedback form, create the following fields:
Name, email address, phone number, date-of-birth, and a rating on the quality of food, ambience, and service. All of this should be on a scale of 1-10, and any other customer feedback should be left in the comments section. The collected customer feedback data can be stored securely and properly in the CRM software. In the future, you can use this information to get to know your customers’ tastes, food habits, and preferences. You can use the customer feedback to improve the quality of food being served in your restaurant and provide the personalized customer experiences that can retain your customers’ for a long term. Essentially, you must deepen the customer relationships in order to run a customer driven business.
Does your restaurant plan to invest in high-quality CRM software? Sign up for a free live demo today!