SutiSoft, Inc., a trusted provider of On-Demand, Software as a Service (SaaS) and Enterprise application software, announces the release of its Customer Support Solution “SutiTalk™”. SutiTalk creates a collaborative platform for companies and customers to directly communicate with each other. The Survey module enables companies to create personalized surveys to gather information/opinions from globally distributed customers and users.
SutiTalk helps reduce the number of calls to helpdesks by providing a collaborative environment for support, discussions, and information sharing. The solution allows your customers and prospects to post/share ideas, issues, praise, and comments regarding your organizations products and services. Based on the topic and area, the posts are routed to the appropriate individual/s within your organization for action.
"Online communities are increasingly becoming the hub of learning and innovation. SutiTalk enables companies to lower costs of customer support and improve their connectivity with customers - said N.D. Reddy, founder and CEO of SutiSoft Inc."
Users are able to post their Questions, Problems, Ideas, and Praise as Topics for a specific product/ service by logging into SutiTalk with their registered credentials or third-party accounts. Users can also post topics anonymously without logging-in. Posted Topics are displayed on the user's and administrator’s dashboard. Users can seek replies and follow Topics to track all activity being performed Topics are assigned to designated employees in the company for resolution & reply. Replies posted are displayed on the respective dashboards. The Survey module allows users to create custom Surveys and add distribution lists for sending surveys to customers or prospects. Automated email notifications are sent to respondents requesting their participation. Responses collected can be reviewed and analysed to fully understand the data.
SutiTalk is available in various pricing plans starting at $99/mo for 2 administrators.
SutiSoft develops a comprehensive suite of cloud-based business platforms and solutions for companies of all sizes. Our four SaaS platforms - Spend, HR, eSignature and CRM Platforms include scalable and easy-to-use solutions such as Travel & Expense, Accounts Payables, Accounts Receivables, Procurement, Supplier Relationship Management, HR, CRM, Document Management, Electronic Signature, Contract Lifecycle Management, and more. Our solutions enable SMBs, mid-market, and enterprises to cut costs, save time, and help in making smart business decisions. Headquartered in Sunnyvale, California, SutiSoft also has regional offices in Germany, India, and Japan. For more information, please visit our website https://www.sutisoft.com