SutiSoft, Inc. a trusted provider of easy-to-use cloud-based and mobile business management solutions, announces addition of new features to SutiDesk, its online helpdesk platform. The new features allow users to set up a knowledge base that helps share valuable information with your customers and employees.
The application sends automated reports listing the overdue tickets daily.
The system provides an option for agents to create tickets on behalf of customers. Based on the settings made at the agent level, the system automatically generates and sends daily reports about the submitted tickets.
The solution sends SMS alerts to defined mobile numbers when new mail arrives.
Users now have an option to request clients to verify whether the issue is closed or not before closing the ticket.
Whenever an email with the support ID in the subject line is sent to the email IDs that are configured in the system, it automatically opens closed tickets or updates the existing ones.
For additional information, please visit SutiDesk or call us at 650-969-SUTI(7884) for more information.
SutiSoft develops a comprehensive suite of cloud-based business platforms and solutions for companies of all sizes. Our four SaaS platforms - Spend, HR, eSignature and CRM Platforms include scalable and easy-to-use solutions such as Travel & Expense, Accounts Payables, Accounts Receivables, Procurement, Supplier Relationship Management, HR, CRM, Document Management, Electronic Signature, Contract Lifecycle Management, and more. Our solutions enable SMBs, mid-market, and enterprises to cut costs, save time, and help in making smart business decisions. Headquartered in Sunnyvale, California, SutiSoft also has regional offices in Germany, India, and Japan. For more information, please visit our website https://www.sutisoft.com