online customer relationship management

CRM Software

Benefits of Sales Force Automation – Part One

The sales function of any organization is one of the most important business functions, if not the most important. The sales function has a direct impact on the organization’s bottom line and the more effective the sales team, the more profitable the organization. Therefore, every organization must seek to optimize its sales function and ensure […]

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CRM Software - SutiCRM

Essential Customer Service Skills your Employees Should Have – Part Two

Continuing from last week, here are some more skills your customer-facing employees must possess. Quick thinking: Not all customers are the same and neither are their issues or concerns. However, the one thing that is common among all of them is that they want clear and prompt responses and immediate resolutions. In the last post,

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