SutiSoft announces the release of SutiDesk1.0, its Online Customer Support Solution.
Los Altos, CA (PRWEB) September 24, 2013
SutiSoft announces the release of SutiDesk1.0, its online help desk software.
SutiDesk includes the creation and assignment of support tickets to agents, email templates, ticket history and a knowledgebase.
Key Features Include:
Register a company with SutiDesk by creating an account as admin.
Administrators can create any number of agents.
Create, prioritize and assign tickets to agents. An Agent can update, respond, reassign tickets and more.
Customizable email templates.
Build your own knowledge base by simply importing support responses and ticket resolutions.
Automatic email notifications to end users and ticket owners.
Ability to view customer history and interactions.
Customize and generate reports based on customers, ticket status, agent performance and more.
For more details about the solution please visit: https://www.sutisoft.com/helpdesk-software/ or call us at 650-969-SUTI. Pricing starts at $19.95 per agent, per month.
SutiSoft provides a comprehensive suite of cloud-based business platforms and solutions for companies of all sizes. These platforms include scalable and easy-to-use solutions for HR, Employee Travel & Expense, Wireless Spend Management, CRM, Document Management, Business Data Analytics, and Electronic signature. Our platforms and solutions enable small, mid-size, and large enterprise customers to control costs, save time and assist in making smart business decisions. Headquartered in Los Altos, California, SutiSoft also has regional offices in Germany, India, and Japan. For additional information visit our website at https://www.sutisoft.com