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SutiDesk adds new features and functionality that simplifies the ticket management process

SutiSoft announces SutiDesk 3.8 with new features and enhancements that help support agents track and respond to customer questions more efficiently

LOS ALTOS, CALIF. (PRWEB) December 30, 2019

Key Features:

Canned Responses

Support agents can respond to common customer questions and issues by customizing canned responses with dynamic placeholders.

Multiple Support Emails

Add multiple support email addresses and configure ticket based rules to automatically assign to departments or teams.

Ticket Insights

SutiDesk's customizable and intuitive dashboard provides real-time insight into ticket statuses, , performance metrics, and more.

For more information, please visit: https://www.sutisoft.com/helpdesk-software/ or call us at 650-969-SUTI.

About SutiSoft Inc:

SutiSoft provides a comprehensive suite of cloud-based business platforms and solutions for companies of all sizes. These platforms include scalable and easy-to-use solutions for HR, Employee Travel & Expense, Wireless Spend Management, CRM, Document Management, Business Data Analytics, and Electronic signature. Our platforms and solutions enable small, mid-size, and large enterprise customers to control costs, save time, and assist in making smart business decisions. Headquartered in Los Altos, California, SutiSoft also has regional offices in Germany, India, and Japan. For additional information, visit our website at https://www.sutisoft.com