The success of a business is determined by the number of happy customers it acquires. Alongside reaching customers, the organization should ensure their customers are satisfied enough to stick with the brand for future purchases. To let this happen, companies must interact with their customers regularly to understand their specifications

Customer Relationship Management (CRM) software offers significant benefits for all departments of an organization. With the advanced capability of unifying customer service, sales, and marketing onto a single platform, the software can immensely help the sales and marketing departments to handle their tasks effectively. It centralizes all interactions with existing

When someone studies on the internet, it would become quite clear that the expense of obtaining a new client is exponentially greater than the cost of retaining an existing customer. Hence, when it comes to attracting new prospects, prioritizing, nurturing, and converting leads, customer relationship management deserves the same place

The evolution of technology and its benefits is influencing almost every department within a business, and support teams are no exception. To deliver great customer support and stay ahead of competitors, many companies are adopting ticket management solutions. However, some companies are still relying on traditional email methods believing they

Companies achieve goals by mastering its various aspects – sales, marketing, and services. Meeting the overall targets is possible only through a highly interactive customer relationship management system (CRM). Online CRM Software is a scalable, customizable and flexible solution to establish customer-business, B2B relationships. CRM software is a back-end analytical