A CRM solution is a robust application for your salespeople. It saves them valuable time and offers complete data insight for nurturing leads until they become clients. But it can be seen that sales executives still use spreadsheets and email to store and handle prospect data than to use the software. So, revenue growth suffers despite your teams’ hard work. ...

Your clients may sometimes face issues with the products/services that you provide. You can find them complaining about it, whereas a few of them don’t want to discuss openly about their problems. Unlike the specific client complaints on a product, the pain point is a more persistent problem that can be resolved by a particular service offering. The pain points ...

It has been observed that about 21% of organizations do not survive their first year. Among some reasons for failure, around 13% of SMBs fail when they ignore or cannot meet their clients’ requirements. Hence, when initially starting a business, understanding what your product/service isn’t enough. You must also know to whom you are selling. Getting acquainted with clients, catering ...

Today, online retailers utilize various platforms to connect with their clients. eCommerce websites, social media, and online marketplaces all must be carefully managed to make sure they provide the best experience for consumers. Once you start with an online business, immediately you understand that your competition is right next to you, waiting for one wrong step from your end. Hence, ...

Several companies have different approaches, but it’s clear the sales cycle determines how quickly you can close a deal. However only 40% of businesses meet the maximum sales cycle, which lasts under three months. This signifies that the remaining 60% have a sales cycle longer than three months. A short sales cycle is better as it aids to close deals ...

Knowledge is power, this statement is true in every scenario. Especially when working with a help desk solution. A full knowledge base offers a more convenient way of resolving customer support queries. The days where customers struggle to reach support teams via phone calls or emails to get their support issues or questions resolved are gone. In today’s digital world, ...