Last week, we saw how lack of proper communication can hurt internal customer service in an organization. Continuing from there, here are some more: People: Another major obstacle to excellent internal customer service is people, your employees themselves. Arrogance, antagonism, or egotism between two individuals, two teams, or two business
No one likes to waste time and money doing mundane things that can be done faster using technology. A case in point is invoicing. Whether they offer products or services, freelancers and organizations of all sizes have to send invoices to their customers to collect payments that are due. While
Among all the efficiency, automation, and ROI arguments for software, one important benefit of business software goes missing. Both the seller and the buyer are equally culpable in this. Both sides continuously harp on what they consider to be the important parameters but fail to grasp the importance of visibility
In any organization, no one person or one business function can run the entire show or claim to provide for all the needs of the customer. Employees, teams, and functions have to work together in any organization. Sometimes, the output of one function is the input to another. For example,
No one disputes the value of informed decisions in today’s business world. Gone are the days of guessing through and groping in the dark while making decisions, either through the lack of actionable information or the lack of tools and resources to manage the organization’s data and gain actionable information.
In the second part of this post, we’ll continue where we left off and see some more benefits of reverse auctions for buyers and sellers. Not constrained by location: Even though they would like to bid for a contract, many suppliers are often constrained by their locations. With reverse auctions
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