Faster Resolutions. Stronger Customers.
Track cases, resolve issues faster, and spot growth opportunities in every support conversation.
SutiCRM Service and Support give your team a complete view of every customer issue, request, and conversation. Resolve cases faster, reduce repeat questions, and spot opportunities to grow the account, all from one connected system.
Case and Ticket Management
Keep every support request visible, assigned, and moving toward resolution before it becomes a problem.
Case Management
Log, assign, and track support cases from a single dashboard. See case status, history, and ownership at a glance.
Escalation Management
Automatically route high priority or aging cases to the right person so urgent issues get attention before they become a churn risk.
Service Level Tracking
AI reads each ticket’s tone and urgency, then routes it to the right agent automatically, so frustrated customers do not wait in a general queue.
Customer and Account Intelligence
Give your support team the full picture of every customer before the conversation even starts.
Customer Account History
View every interaction tied to a customer account including past purchases, open tickets, and communication history, in a single record.
Cross-Sell and Upsell Identification
Flag upsell and renewal signals the moment they surface in a support conversation.
Customer Satisfaction Tracking
Capture feedback after case resolution and track satisfaction trends over time so you know where service is working and where it needs attention.
Feedback Surveys
Send automated satisfaction surveys after case resolution and follow up on low scores before a customer churns quietly.
Knowledge and Efficiency
Help your team resolve issues faster with the right information and tools available at the point of need.
Knowledge Base Integration
Connect support cases to your knowledge base so reps resolve common issues faster without recreating the same answer every time.
Knowledge Base Analytics
See which articles get used, which searches turn up nothing, and where your knowledge base has gaps.
Predefined Response Templates
Give reps ready-made responses for common requests so reply times drop and quality stays consistent across the team.
Multi-Channel Support Tracking
Track support requests from email, phone, and web in one place so no channel gets missed or delayed.
Self-Service and Live Engagement
Let customers help themselves or reach your team the way they prefer.
Live Chat and Chatbot Support
Answer common questions instantly with a chatbot, and hand off to a live agent the moment a conversation needs a human.
Customer Self-Service Portal
Give customers a place to check ticket status, browse the knowledge base, and message your team without picking up the phone.
Built for Every Role
Resolve cases faster with full account history and context available the moment a ticket comes in.
Track team workload and case resolution times in real time so service levels stay on target.
Spot upsell and renewal opportunities directly from support activity without waiting for a separate report.
See satisfaction trends and case volume across your entire customer base in one view.
Discover how SutiCRM simplifies processes, boosts productivity, and helps your team work smarter.
Features
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