Service Support
Service Support ensures timely assistance and issue resolution, enhancing customer satisfaction and improving overall service efficiency.
Manage Contracts
Create and manage contracts for various customers. Renew contracts periodically.
Automatic email notifications will be sent to customers 7 days prior to expiration of their existing contract.
Manage Cases
Customers can post problems encountered and track their statuses.
Track various types of cases and assign them to respective teams for resolution.
View the status of every case in the resolution process and ensure no cases remain unresolved.
Publish solutions to the knowledgebase categorized by frequency of occurrence, severity, and more.
Automatic email notifications to customers and representatives when a case is created.
Notification to customers and representatives for unsolved cases after 24hrs of case assignment.
Knowledge Base
A centralized repository of resolved cases for customer reference.
Customers can easily find solutions for their issues by referring to related solutions.
Customer Profiling
Detailed history of a customer such as company details, contact people, products purchased, and payment terms are maintained to understand their purchasing pattern, which can help plan your up-selling and cross-selling strategies.
Features
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