The ‘lean’ approach, through which organizations identify and eliminate those activities that do not add value to the process from their customers’ perspective and hence dubbed ‘waste,’ is getting more and more takers as organizations have realized the benefits it has and the improvement in productivity it can bring. Lean
Expense reporting can involve a lot of fraud caused by employees and it is the duty of the employers to keep an eye on each reimbursement to eliminate fraud which is harmful for an organization. However, it is not always an easy task to eliminate fraud but one can take
Questions make up the very soul of your survey. It is through your questions that you make your survey boring or interesting. Make your survey interesting and your response rates increase and make your questions boring/annoying/uninteresting and your response rates drop to the ground. When creating surveys using the question
Business Intelligence, the umbrella term that is used to describe the methodology or the systems that organizations use to collect, compartmentalize, and analyze data to measure current performance and/or make forecasts for the future, has stopped being the exclusive preserve of large enterprises. In today’s competitive world, regardless of the
Business travel is a necessity for any organization; employees have to travel on different official purposes and they end up creating a large number of expense reports each calendar year. Every business trip has different types of costs involved: meals, rental car, lodging, and miscellaneous expenses. All the receipts supporting
With organizations recognizing that happy customers are their best ambassadors, they started devoting a massive number people and resources to ensure customer satisfaction, and the Customer Support function has become a very important strategic business unit today. Customer support has come a long way away from the days of long
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