Client satisfaction plays a pivotal role in any business, and the hospitality industry is no exception. A consumer’s positive feedback on a product or service determines its overall success and can translates those into profit for the organization. All successful businesses in the world thrive on customer relations rather than
A good customer relationship management solution nurtures leads, monitors prospects, and helps solve client disputes before they cause significant damage to your business. Small enterprise leaders understand well that a consumer dispute is more than a thorn in the side. Even when they are not serious, client complaints can lead
Today, many companies are beginning to leverage a customer relationship management (CRM) software to further their business interests. Utilizing it to its full potential is important in fulfilling objectives. Acquiring new clients is crucial, but it could cost you up to five times more to obtain those new clients rather
During this COVID-19 pandemic, people are thinking of ways to prepare for social and economic recovery from disruption. The government has efficiently managed to address the present scenario keeping in mind the safety and health of its people and business. With companies adopting more remote work to ensure the safety
In a world full of digital gadgets and smartphones, migrating business to a digital platform is the call of the hour. Clients are getting smarter, and to retain them, you must switch to a robust solution. So, it is the right time to change our strategies from being reactive to
Accounting companies have been slower to adopt the concept of customer relationship management than other industries. Instead, many organizations still rely on spreadsheets for their business development and other event management activities, potentially missing out on opportunities to maximize revenue by proactively managing leads and selling additional services to clients.
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